Why order with Us?

Buying from a local bike shop ensures your bike arrives fully assembled, properly fitted to your body, and ready to ride. You also gain immediate access to expert mechanic support, streamlined warranty processing, and complimentary tune-ups, saving you the hassle of DIY assembly.

Key Advantages

Free Assembly & Setup: Online bikes usually require partial disassembly, meaning you must finish the build or pay a local bike shop to assemble it for you. At Grey Carts and e-Bikes we deliver a fully tuned, test-ridden, and ready-to-ride bicycle for free!
Free Bike Fitting: We will make adjustments to seat height, handlebar reach, and pedal positioning to ensure you riding comfortably.
Complimentary 1st Tune-Ups: We offer free break-in service or first standard tune-up service.
Hassle-Free Warranty Support: If a component fails, we will handle the manufacturer correspondence, shipping, and repairs. Repairs that you may end up needing to pay a local bike shop for you if you are uncomfortable doing it yourself.

We love to see our customers enjoying their electric bikes after the sale and enjoy chatting with them about their adventures and experiences they have had on their e-bikes. Also, getting good feedback at the same time, so we can learn and grow to better serve our electric biking community.

Return and Refund Policy

Please call us at (386) 488-1215 so we can help you with your return. Grey Carts and e-Bikes is not responsible for return shipping costs, and it is the customer's responsibility to ensure the safety of the shipment and the success of the return and must choose a signature confirmation service for the shipment. Grey Carts and e-Bikes is not responsible for any damage, loss or other incident in transit to the shipment returned by the customer. It is highly recommended to add additional shipping insurance for the returned parcels.

All returns and refunds must be within 15 days of receiving the bike.
All bikes over 10 miles in total mileage cannot be refunded.
All returns will embody a processing 5% and a $150 shipping fee plus the return shipping fee at one’s own expense.
All returns require the original packaging supplies and shipping box. Bikes must not have any wear, dirt, scratches, or any signs of use and must be in the same packaging and condition as you received them and must include all items in the box (battery, charger, keys, hardware, etc.). If the packaging or shipping box is destroyed or disposed of, the customer forfeits their ability to return item for defects or any other reason.

Shipping damage returns:

Customers may reject packages due to severe shipping damage (functionality that affects use such that the main structure of the product is significantly deformed in a way that affects its normal function in any way.) and open a case with the shipping carrier, please contact us and provide us with photos or videos of proof to resolve missing and severely damaged parts or other quality-related issues. Our customer service team will help arrange a replacement.

Photos and/or videos are required as evidence in order for us to better understand the problem and effectively resolve it.

Note: The following conditions will be considered minor and will not apply to the free exchange or refund policy.

Minor damage to the outer packaging.
Slight scratches or paint loss on the product.
Malleable parts bent due to shipping.
Replaceable bike parts on the handlebar.

Note: We do not accept any shipping damage returns after 5 days of receiving the product and all shipping damage claims will be denied.

Why order with Us?

Return and Refund Policy

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